About/FAQ

Enchanted Ink is a small hand designed sticker and stationery business. We aim to bring a bit of magic and whimsy into your scrapbooks, journals or however you choose to use our products! 

 

I entered the wrong address! 

No worries! Email info@enchantedink.shop immediately with the subject marked urgent-address and we will do our best to change your address before it’s shipped. Unfortunately we don’t refund or return shipped packages with a wrong address, please make sure to double check! 

 

When will my package arrive?

All packages ship from Melbourne, Australia, shipping times vary from a few days up to 30 days.

Express packages have tracking added to them but regular shipping does not, if you would like to add tracking to your order contact info@enchantedink.shop with the subject marked urgent-shipping, and we will do our very best to change this for you

 

How can I contact customer service? 

You can reach us by emailing info@enchantedink.shop or by completing the form below, we try to respond to all inquiries within 24-48 hours, but we are a small business so please have patience :)

Contact

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